> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrolio.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Common questions about Rolio billing and subscriptions.

<AccordionGroup>
  <Accordion title="Can I change plans at any time?">
    Yes. Upgrade or downgrade anytime from the Billing page. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
  </Accordion>

  <Accordion title="What happens when I cancel?">
    Your subscription continues until the end of your billing period. After that, your account moves to the free tier. Data is preserved for 90 days, then permanently deleted. Export your data anytime before deletion.
  </Accordion>

  <Accordion title="Do you offer refunds?">
    We offer a 30-day free trial on all plans. After the trial, subscriptions are non-refundable except as required by law.
  </Accordion>

  <Accordion title="What happens if I exceed my member limit?">
    You can view and manage existing members but cannot add new ones until you upgrade or reduce your count. Existing records are never automatically deleted.
  </Accordion>

  <Accordion title="How does annual billing work?">
    Annual billing is charged upfront for 12 months at a 20% discount. Your subscription renews automatically each year unless cancelled.
  </Accordion>

  <Accordion title="Can I add the AI Power Bundle to any plan?">
    Yes. The AI Power Bundle (\$29/month) can be added to any plan — Trial, Starter, Pro, or Organization.
  </Accordion>

  <Accordion title="Who manages billing?">
    Billing is handled securely by Stripe. Click Manage subscription on the Billing page to update payment methods, download invoices, or cancel.
  </Accordion>
</AccordionGroup>