Can I change plans at any time?
Can I change plans at any time?
Yes. Upgrade or downgrade anytime from the Billing page. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
What happens when I cancel?
What happens when I cancel?
Your subscription continues until the end of your billing period. After that, your account moves to the free tier. Data is preserved for 90 days, then permanently deleted. Export your data anytime before deletion.
Do you offer refunds?
Do you offer refunds?
We offer a 30-day free trial on all plans. After the trial, subscriptions are non-refundable except as required by law.
What happens if I exceed my member limit?
What happens if I exceed my member limit?
You can view and manage existing members but cannot add new ones until you upgrade or reduce your count. Existing records are never automatically deleted.
How does annual billing work?
How does annual billing work?
Annual billing is charged upfront for 12 months at a 20% discount. Your subscription renews automatically each year unless cancelled.
Can I add the AI Power Bundle to any plan?
Can I add the AI Power Bundle to any plan?
Yes. The AI Power Bundle ($29/month) can be added to any plan — Trial, Starter, Pro, or Organization.
Who manages billing?
Who manages billing?
Billing is handled securely by Stripe. Click Manage subscription on the Billing page to update payment methods, download invoices, or cancel.